General Inquiries

For questions about accounts, partnerships, feature requests, or billing, please reach our support team at [email protected]. To speed responses, include your organization, a concise issue summary, and your preferred contact method.

Developer Submissions

We welcome API access requests, integration proposals, and partner program inquiries. To submit a proposal or request developer credentials, email [email protected] with:

• Company name and primary contact
• A concise overview of the integration or application
• Required API access level and authentication details
• Timeline, milestones, and any compliance considerations

Our security and platform teams review submissions to ensure alignment with Ecaji standards and user protection. We strive to respond within the stated timeframes.

Response Times

We are dedicated to timely, transparent communication. General inquiries are acknowledged within 1 business day, with a substantive reply provided as soon as possible. Developer submissions typically receive initial feedback within 3-5 business days, depending on complexity and current volume. For urgent matters, please mark your email as “Urgent” and we will expedite where feasible.